top of page
24/7 Support
Customer service is at the core of every United Gaming business relationship. We know first-hand what an inoperable game means to our location operators and, more importantly, to the clientele they serve. That’s why we emphasize proactive support. When a service call is warranted, we send a technician who has received unparalleled technical and customer service training. If service is required, let us deliver it exceptionally.
Installation & Maintenance
Our skilled maintenance team is always available to help. We know that a faulty machine means revenue loss, so we are committed to the lowest downtime possible.
Our techs are licensed, experienced, and receive ongoing training to offer the best possible service to our partners. We cover the entire installation process leading up to and including the day you go live with our gaming and redemption terminals.
Our installation services include:
-
Installation of all VGTs and RTs and equipment
-
All cabling needs
-
Provision & installation of security cameras per IGB standards
-
Provision of necessary IGB-approved signage
Our maintenance services include:
-
24/7 "boots on the ground" service
-
Remote equipment monitoring & servicing
-
Preventative maintenance on a rotating schedule
bottom of page